RAMP Call Centre

The RAMP Call Centre application is a complete call centre application

Features include:

• Integration to a PABX allows for on screen dialling and early identification of caller from historic calls through CLI;
• A complete document management module, drastically decreasing office paper use;
• A Complete history of all calls;
• Extensive Reporting;
• Historic call auditing and quality control;
• Call taker performance measurement and control;
• Voice logging;
• Automatic sms, e-mail and faxing.